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Log into your router and make sure that both the IP address and the Mac address for the printer match what is true about the printer.

Consider using a TCP/IP port (how-to / explanation later in this message).For the initial installation, leave "Other" devices switched off (TV's, phones, game boxes, "things" that normally share your network). Restart everything before you start, including the router.Take a look at the following procedure - IF the issue is related to previously installed "bits" of the printer software being stuck (left) in the Windows File System, the process to completely remove (clear) the existing software > Restart > then download-save-install a new copy of the printer driver might help. So, check / run Windows Updates - if anything is installed, Restart the computer and log in. HP Instant has indeed playing havoc with the print drivers lately - Windows Updates tend to stir up the File System, though usually there is not actually anything "bad" going on.įor example: Not too long ago (beginning of October) there was a Windows Update "fix" for a previous Update that left jobs sticking in the Print Services (queue) - this is not directly related, of course, to your problem and the "issue" (if it ever affected your system) is presumably fixed by now.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.